Category Articles 
Why do I suddenly receive the error message: "Compiler Error Message: The compiler failed with error code XXXXXXXXX"?
Viewed 16528 times since Wed, Feb 17, 2016
You might be wondering the reason your site suddenly throws an error message: "Compiler Error Message: The compiler failed with error code XXXXXXXXX". What is even more confusing is that your site was working perfectly fine and suddenly, it just... Read More
My application pool stops working. What is wrong with my site?
Viewed 12970 times since Sun, Feb 15, 2015
Sometimes, you will notice that your website's application pool is halted automatically by the IIS. If this happens, there are few causes: 1. Something is not right with your website's coding. For the details of the error message, you can... Read More
How to Deploy and host .Net Core 2 and Angular 6 app
Viewed 12708 times since Tue, Oct 23, 2018
Normally, you will have two separate projects, i.e. one for .NET Core Web API 2.0 and the other one is Angular 6. On our Windows environment, you will find a root folder called httpdocs. Problem: If you simply deploy the... Read More
HTTP Error 502.5 - Process Failure error message when publishing an ASP.NET Core Website
Viewed 10446 times since Mon, Mar 27, 2017
On some occassions, when you try to deploy an ASP.NET Core website to our server, you can see the following error message: HTTP Error 502.5 - Process Failure Common causes of this issue: The application process failed to start The... Read More
Do you support ASP.NET 5?
Viewed 9827 times since Wed, Feb 17, 2016
Up until this article is written, the ASP.NET 5 is not fully released by Microsoft yet. However, we have supported ASP.NET 5 RC version on just some of our servers. Customers who wish to use this .NET framework is required to make a backup of... Read More
How to Solve the error: "405 - HTTP verb used to access this page is not allowed"?
Viewed 4863 times since Wed, Oct 24, 2018
This applies to anyone who uses REST service using ASP.NET Web API. When you try to send HttpDelete and HttpPut Request, you can occassionally see this error message: 405 - HTTP verb used to access this page is not allowed To resolve this... Read More
Do you support ASP.NET MVC 6?
Viewed 4435 times since Wed, Feb 17, 2016
Up until this article is written, the ASP.NET MVC 6 is not fully released by Microsoft yet. However, we have supported ASP.NET MVC 6 version on just some of our servers. Customers who wish to use this .NET MVC framework is required to make a backup... Read More
Issue with Storing Session
Viewed 3542 times since Tue, Mar 24, 2015
Sometimes, the session on your website can expire earlier than you expect. The followings are the steps you need to check: 1. In .Net, you cannot use authentication without session. The session ID can be transmitted with client either in a cookie,... Read More
How to solve the Let’s Encrypt SSL on ASP.NET Core
Viewed 9254 times since Mon, Jul 17, 2017
Problem: Let's Encrypt SSL fails to work even it has been activated on the Control Panel Solution: This solution applies to ASP.NET Core application with MVC The problem is that Let's Encrypt SSL targets a folder .well-know inside... Read More
I cannot see my website. What should I do?
Viewed 3626 times since Thu, May 3, 2012
Let's say you host a website called http://www.yourDomain.com and one day, you realize that your website is inaccessible. Please do not panic and please kindly check few things on your end: 1. Please open your Command Prompt window and please... Read More
My site is showing 500 Internal Server error message. What is wrong here?
Viewed 3403 times since Thu, May 3, 2012
Please be advised that the "500 Internal Server" error message can be caused by many factors. This is a generic error message thrown by the server. In order to find the actual error message, you need to contact us via our Help Desk System so that... Read More
I am unable to renew my Let’s Encrypt SSL
Viewed 2175 times since Thu, Aug 23, 2018
Once your Let's Encrypt SSL has expired, you will then try to renew it via our Control Panel. However, occasionally, the server can return an error, making you unable to renew the SSL The solution to this is to put a web.config file in ... Read More
About Azure Key Vault
Viewed 1418 times since Mon, Nov 2, 2020
You probably have a website that is pulling a password that is stored in AZURE Key Vault. The code is working fine on your local PC but it would not work after you deploy the application to our server. To resolve this issue, please check the... Read More