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How do I cancel my account?
Viewed 2310 times since Tue, May 1, 2012
You can cancel your account at any time. However, you always need to make sure you cancel the account 7 days prior to the expiration date of your hosting service. Failure to notify us within the specified time frame will result in an automatic, non... Read More
You mentioned that the domain transfer is free, but I was asked to pay
Viewed 2118 times since Mon, Apr 30, 2012
We do not charge anything on domain transfer. What happens here is that when you transfer your domain name from your current domain registrar to us, your domain name will be automatically renewed for a year (regardless of whether your domain has... Read More
How can I upgrade my hosting plan?
Viewed 1435 times since Mon, May 7, 2012
To upgrade your hosting plan, please simply proceed to our Help Desk System -> Upgrade Plan and please select your desired hosting plan. You will be asked to pay in full for the new selected hosting plan. The pro-rated refund of the previous unused... Read More
What happens if I request cancellation within 30 days of my account activation?
Viewed 1428 times since Tue, May 1, 2012
We offer 30 days money back guarantee and you will receive a complete refund minus one-time account setup fee. The refund will only be provided if you cancel the service within the first 30-day from your registration date. If you cancel the... Read More
How can I downgrade my hosting plan?
Viewed 1281 times since Mon, May 7, 2012
To downgrade your hosting plan, please simply proceed to ourHelp Desk System-> Upgrade Plan and please select your desired hosting plan. You will be asked to pay in full for the new selected hosting plan. Please be advised that we do not provide... Read More
What happens if I cancel my prepaid account before the time?
Viewed 1256 times since Tue, May 1, 2012
If you cancel your service after the 30-days grace period, you will not be entitled to any refund. Please kindly see our Terms and Conditions for further details. Read More
Is there anything I should do prior to requesting an account cancellation?
Viewed 1195 times since Tue, May 1, 2012
After your account is cancelled, we will delete all web site files and emails from our system. We recommend that you download your entire web site and download all your email off of our mail servers prior to requesting an account... Read More
What happens if I do not renew my addon on time?
Viewed 1116 times since Tue, May 1, 2012
If, for any reasons, you fail to renew your expired addon on time, we will send you 3 (three) notices to inform you that your addon has expired. You are given an opportunity to renew the addon and if you fail to renew it after the third notice, we... Read More
How do I order addon for my service?
Viewed 1088 times since Tue, May 1, 2012
Add-ons can be ordered at any time through our Help Desk System -> Purchase Addon. Please note that you can only order an addon if your hosting account is activated. Read More
Can I pay monthly for add-ons?
Viewed 1069 times since Tue, May 1, 2012
No. The minimum payment for addon is per 3 (three) months. You can choose to pay either Quarterly, Half-Yearly and Yearly and sometimes, there will be a once-off setup fee, depending on the addon that you choose Read More
How do you charge for add-ons when I order them?
Viewed 1040 times since Tue, May 1, 2012
Addons can be ordered at any time. The total cost of the addon will depend on the type of addon and the billing term that you choose. Your addon will be automatically renewed once it is expired, unless you specify not to renew it. Read More
How do I cancel an add-on service?
Viewed 1028 times since Tue, May 1, 2012
You can cancel an add-on service at anytime. Please log into your PayPal portal and you can cancel the addon directly. Please note that for addon service, there will be no refund of unused hosting period for that addon Please be advised... Read More