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General Information (17) | Quick Start (4) |
Setting up Email (9) | Setting up FTP (2) |
Category Articles 
What are the steps to publish my ASP.NET project to the server?
Viewed 17110 times since Wed, Feb 4, 2015
The followings are the guidelines to publish your project properly to our server 1. Please open your project with Visual Studio tool 2. On the Solution Explorer windows (which is normally located on the top right hand corner of the VS tool), right... Read More
How can I edit my local HOSTS file?
Viewed 32767 times since Tue, May 1, 2012
If you like to modify your local HOSTS, please follow the following steps: 1. Please go toC:\windows\system32\drivers\etc 2. Please locate the HOSTS file and please open this file by using Notepad 3. Please enter "the_shared_IP... Read More
What is my POP/SMTP detail?
Viewed 9802 times since Mon, Apr 30, 2012
Please refer to your activation email for information about your SMTP/POP detail. If you do not receive the activation email, please contact our Sales Team via our official website. Your POP and SMTP settings are as followed: SMTP: mail... Read More
What is my original default page?
Viewed 9704 times since Mon, Apr 30, 2012
Originally, when you start and create a new website via your control panel, there will be a list of "default” files and folders. You can start previewing the site directly and the default page that is loaded is based on the order as followed: -... Read More
How long does it take to get my domain name working on your server?
Viewed 7778 times since Fri, Apr 27, 2012
New Domain Registration For new domain registration, please go to http://service.asphosthelpdesk.com/ to register a new domain name. If you have not registered on this portal before, you must always create a new account to start. If you have... Read More
How can I publish my website to your server?
Viewed 7451 times since Mon, Apr 30, 2012
You can publish your website to our server in few different ways. 1. Via FTP Download FTP Client such as WSFTP, Cute FTP, FileZilla and SmartFTP. We recommend you to use SmartFTP and you can download it from www.smartftp.com. Fill in all the... Read More
My ISP is blocking SMTP port 25. What should I do?
Viewed 6547 times since Mon, Apr 30, 2012
If you find out that your local ISP is blocking port 25, you need to contact them to find out the opened SMTP port. Usually, they open an alternative port 587, but this is something you need to check with them directly. Once you have confirmed it,... Read More
How can I set my own default page on my Control Panel?
Viewed 6359 times since Sun, May 27, 2012
If you have your own default page (such as home.aspx, root.aspx, or whatever.aspx), you must always make sure you set it on your Control Panel. Otherwise, our Control Panel will always treat index.html as the default document of your site and you... Read More
How do I send an email from my ASP.NET website by using SMTP Authentication?
Viewed 6267 times since Tue, May 1, 2012
In order to send email from our mail servers, you need to allow SMTP Authentication on your code. If you host your website and your email on our server, there will be NO remote connection made between your site and your mail service on our server.... Read More
How can I deploy my website with WebDeploy tool?
Viewed 6075 times since Mon, Apr 30, 2012
In order to deploy your website via webDeploy tool, there are several requirements that you need to meet: 1. You need to make sure that the webDeploy tool is installed on your local computer. Please refer to http://www.iis.net/download... Read More
How can I find out my current Domain Registrar?
Viewed 5976 times since Mon, Apr 30, 2012
You can perform a WhoIs search on your domain. There are many places on the web you can use to perform a whois search. The following is the list: - InterNIC.net (www.internic.net) - Network Solutions (www.netsol.com) - Network Tools (www... Read More
How do I configure an email account in Outlook Express?
Viewed 5465 times since Mon, Apr 30, 2012
Follow the steps below to set up your Outlook Express in order to retrieve emails from our mail server. Replace "YourDomain.com" with your actual domain name. 1. From the top menu, click on "Tools," Select "Accounts..." 2. On the right side of... Read More
I have setup SMTP Authentication on my MS Outlook, but I still cannot send an email
Viewed 4902 times since Mon, Apr 30, 2012
Please be advised that MS Outlook is a CLIENT tool, i.e. this tool is installed on the client side. We have no control whatsoever on the settings you set on your Outlook. We can only show you the steps-by-steps to configure your Outlook so that your... Read More
Do I need a static IP?
Viewed 4691 times since Mon, May 7, 2012
If your site does not require a Secure Certificate (SSL) and you are not interested with Search Engine Optimization (SEO) Service, you do not need a static IP. If you just want to temporarily preview your site on our server, you do not need a static... Read More
How often do you backup my website?
Viewed 4595 times since Tue, May 1, 2012
We do nightly backup of all your website files, databases, emails and DNS information. We send the backup into a separate, remote tape drive. With this mechanism, you can be rest assured that your data remains safe and secure with us. We do, however... Read More
I would like to create a new website, what should I do?
Viewed 4375 times since Mon, Apr 30, 2012
If you have not had a domain name for your website, you need to purchase a new one. Domain name is your identity on the web and it serves as a "business name” for your online business. You need to start planning and choose a good domain name as it... Read More
What are your Nameservers?
Viewed 4365 times since Mon, Apr 30, 2012
Our nameservers are advised on the activation email we sent you at the activation of your hosting account. Please refer to your activation email closely for information. The following is just an example of our nameserver information: Primary... Read More
I cannot browse to my site via the IP Address directly. What is wrong?
Viewed 4365 times since Mon, May 7, 2012
If you cannot browse to your site via the IP directly, this is simply because: the IP address assigned to your site is a shared IP address. You can only browse to your site via IP Address if the IP assigned to you is a dedicated IP address (an IP... Read More
Can I sign up for a web hosting account without a domain name?
Viewed 4346 times since Mon, Apr 30, 2012
No, you must always specify a domain name when signing up for our service. You can either purchase a new domain name or use an existing domain name that you have already owned. To purchase or to transfer a domain name, please go to http:/... Read More
Can you help me to change or transfer my Domains Name Servers?
Viewed 4339 times since Mon, Apr 30, 2012
Because of the sensitive nature of domain ownership, we do not have the authority to update a Domains Name Servers on behalf of our customers. Only the domain owner has the authority to make such changes. We will provide assistance on the way to... Read More
How do I set up SMTP authentication in Mozilla Thunderbird V.1?
Viewed 4127 times since Mon, Apr 30, 2012
Follow the steps below to configure Thunderbird to use SMTP Authentication. 1. From the top menu, click on "Tools," select "Account Settings," this will bring up the "Account Settings" Dialogue box 2. Select "Outgoing Server (SMTP)" 3. Click ... Read More
What is my Control Panel detail?
Viewed 4082 times since Mon, Apr 30, 2012
Please refer to your activation email for information about your Control Panel detail. If you do not receive the activation email, please contact our Sales Team via our official website. Your Control Panel is usually in the form of http://cp... Read More
I cannot find any article on this Knowledge Base that can solve my issues. What should I do?
Viewed 3979 times since Mon, Apr 30, 2012
If, for any reasons, you are unable to find any article that can help you to resolve your issues, you can always raise a ticket via our Help Desk System. When creating a ticket, please make sure you address all your issues clearly and properly. If... Read More
What is my WebMail address?
Viewed 3819 times since Mon, Apr 30, 2012
Please refer to your activation email for information about your WebMail detail. If you do not receive the activation email, please contact our Sales Team via our official website. Your WebMail is usually in the form of http://mail.yourDomain.com... Read More
How do I set up SMTP authentication in Outlook Express?
Viewed 3805 times since Mon, Apr 30, 2012
Follow the steps below to configure Outlook Express to use SMTP authentication 1. From the top menu, click on "Tools," Select "Accounts..." 2. Select the account which you want to configure and click "Properties" 3. Go to the "Servers" tab, check ... Read More
Where is the physical location of my root folder?
Viewed 3783 times since Mon, May 21, 2012
The physical location to your root folder is at C:\ClientSites\yourDomain.com\httpdocs. This also means that you need to upload all your files and folders inside the httpdocs folder Read More
Is there any downtime when switching my website to your server?
Viewed 3599 times since Mon, Apr 30, 2012
The following are the information that you need to know prior and after registering an account with us: 1. Please make sure that you do NOT terminate the service with your previous hosting company 2. Please kindly proceed to our secure... Read More
Where should I put my own website files?
Viewed 3531 times since Fri, Apr 27, 2012
You need to upload all your files and folders inside the httpdocs folder provided. Please do not attempt to rename this folder as your account will not work properly Thank you for viewing this Knowledge Base System. If the article that you are... Read More
What is my FTP detail?
Viewed 3529 times since Mon, Apr 30, 2012
Please refer to your activation email for information about your FTP detail. If you do not receive the activation email, please contact our Sales Team via our official website. Your FTP is usually in the form of http://ftp.yourDomain.com OR ... Read More
What kind of Control Panel are you using?
Viewed 3472 times since Mon, Apr 30, 2012
We use the world-class Control Panel called PLESK. Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and... Read More