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How can I edit my local HOSTS file?
Viewed 17526 times since Tue, May 1, 2012
If you like to modify your local HOSTS, please follow the following steps: 1. Please go toC:\windows\system32\drivers\etc 2. Please locate the HOSTS file and please open this file by using Notepad 3. Please enter "the_shared_IP... Read More
How can I set my own default page on my Control Panel?
Viewed 4130 times since Sun, May 27, 2012
If you have your own default page (such as home.aspx, root.aspx, or whatever.aspx), you must always make sure you set it on your Control Panel. Otherwise, our Control Panel will always treat index.html as the default document of your site and you... Read More
How long does it take to get my domain name working on your server?
Viewed 4028 times since Fri, Apr 27, 2012
New Domain Registration For new domain registration, please go to http://service.asphosthelpdesk.com/ to register a new domain name. If you have not registered on this portal before, you must always create a new account to start. If you have... Read More
How can I find out my current Domain Registrar?
Viewed 3609 times since Mon, Apr 30, 2012
You can perform a WhoIs search on your domain. There are many places on the web you can use to perform a whois search. The following is the list: - InterNIC.net (www.internic.net) - Network Solutions (www.netsol.com) - Network Tools (www... Read More
What is my POP/SMTP detail?
Viewed 3322 times since Mon, Apr 30, 2012
Please refer to your activation email for information about your SMTP/POP detail. If you do not receive the activation email, please contact our Sales Team via our official website. Your POP and SMTP settings are as followed: SMTP: mail... Read More
I cannot browse to my site via the IP Address directly. What is wrong?
Viewed 2697 times since Mon, May 7, 2012
If you cannot browse to your site via the IP directly, this is simply because: the IP address assigned to your site is a shared IP address. You can only browse to your site via IP Address if the IP assigned to you is a dedicated IP address (an IP... Read More
Do I need a static IP?
Viewed 2552 times since Mon, May 7, 2012
If your site does not require a Secure Certificate (SSL) and you are not interested with Search Engine Optimization (SEO) Service, you do not need a static IP. If you just want to temporarily preview your site on our server, you do not need a static... Read More
How often do you backup my website?
Viewed 2345 times since Tue, May 1, 2012
We do nightly backup of all your website files, databases, emails and DNS information. We send the backup into a separate, remote tape drive. With this mechanism, you can be rest assured that your data remains safe and secure with us. We do, however... Read More
What is my Control Panel detail?
Viewed 1984 times since Mon, Apr 30, 2012
Please refer to your activation email for information about your Control Panel detail. If you do not receive the activation email, please contact our Sales Team via our official website. Your Control Panel is usually in the form of http://cp... Read More
What are your Nameservers?
Viewed 1965 times since Mon, Apr 30, 2012
Our nameservers are advised on the activation email we sent you at the activation of your hosting account. Please refer to your activation email closely for information.  The following is just an example of our nameserver information: Primary... Read More
What is my FTP detail?
Viewed 1930 times since Mon, Apr 30, 2012
Please refer to your activation email for information about your FTP detail. If you do not receive the activation email, please contact our Sales Team via our official website. Your FTP is usually in the form of http://ftp.yourDomain.com OR ... Read More
What is my WebMail address?
Viewed 1916 times since Mon, Apr 30, 2012
Please refer to your activation email for information about your WebMail detail. If you do not receive the activation email, please contact our Sales Team via our official website. Your WebMail is usually in the form of http://mail.yourDomain.com... Read More
I cannot find any article on this Knowledge Base that can solve my issues. What should I do?
Viewed 1837 times since Mon, Apr 30, 2012
If, for any reasons, you are unable to find any article that can help you to resolve your issues, you can always raise a ticket via our Help Desk System. When creating a ticket, please make sure you address all your issues clearly and properly. If... Read More
Where is the physical location of my root folder?
Viewed 1812 times since Mon, May 21, 2012
The physical location to your root folder is at C:\ClientSites\yourDomain.com\httpdocs. This also means that you need to upload all your files and folders inside the httpdocs folder Read More
Is there any downtime when switching my website to your server?
Viewed 1714 times since Mon, Apr 30, 2012
The following are the information that you need to know prior and after registering an account with us:   1. Please make sure that you do NOT terminate the service with your previous hosting company 2. Please kindly proceed to our secure... Read More
What kind of Control Panel are you using?
Viewed 1537 times since Mon, Apr 30, 2012
We use the world-class Control Panel called PLESK. Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and... Read More