Category Articles 
I receive this error message: "Failed to retrieve directory listing". What should I do?
Viewed 10004 times since Mon, Apr 30, 2012
When you connect from your local PC to our FTP Server, you can receive this error message: "Failed to retrieve directory listing". This issue happens simply because of the fact that you are using a Passive FTP Mode. To resolve this issue, you need to... Read More
What is my FTP detail?
Viewed 3262 times since Mon, Apr 30, 2012
Please refer to your activation email for information about your FTP detail. If you do not receive the activation email, please contact our Sales Team via our official website. Your FTP is usually in the form of http://ftp.yourDomain.com OR ... Read More