If your application crashes, hangs and deadlocks it will cause/require the application pool to recycle in order to be resolved, but sometimes your application pool inexplicably recycles for no obvious reason. This is usually a configuration issue... Read More

You can publish your website to our server in few different ways. 1. Via FTP Download FTP Client such as WSFTP, Cute FTP, FileZilla and SmartFTP. We recommend you to use SmartFTP and you can download it from www.smartftp.com. Fill in all the... Read More

if you forgot your Help Desk Account credential, you can simply raise a question to our Sales Department. Please kindly provide information, such as your domain name, full name and email address for verification purposes. If you are unable to provide... Read More

In order to deploy your website via webDeploy tool, there are several requirements that you need to meet: 1. You need to make sure that the webDeploy tool is installed on your local computer. Please refer to http://www.iis.net/download... Read More

Please be advised that since your site is hosted on a shared server, there are other services on the server that may impact your site session. A bad programming practice (infinite looping, etc), a sudden jump in one of the site's traffic, etc... Read More

If your site does not require a Secure Certificate (SSL) and you are not interested with Search Engine Optimization (SEO) Service, you do not need a static IP. If you just want to temporarily preview your site on our server, you do not need a static... Read More

We do nightly backup of all your website files, databases, emails and DNS information. We send the backup into a separate, remote tape drive. With this mechanism, you can be rest assured that your data remains safe and secure with us. We do, however... Read More

If you cannot browse to your site via the IP directly, this is simply because: the IP address assigned to your site is a shared IP address. You can only browse to your site via IP Address if the IP assigned to you is a dedicated IP address (an IP... Read More

If you receive this error message, please try adding the following line to your web.config file: <identity impersonate="true" userName="XXXXXXXXX" password="XXXXXX" /> This line should be added inside the tag <system.web> </system.web>.... Read More

If, for any reasons, you are unable to find any article that can help you to resolve your issues, you can always raise a ticket via our Help Desk System. When creating a ticket, please make sure you address all your issues clearly and properly. If... Read More

In order for your site to render .CSHTML file extension, you always need to make sure you site operates under ASP.NET 4.0 framework. To know how to change your site's ASP.NET version to ASP.NET 4.0, please refer to this article. Read More

In order for you to deploy your Visual Studio Lightswitch project, you must organize a WebDeploy facility with us. Please refer to this article for more information. Read More

As Crystal Report requires further customization and configuration, there is a one-time setup fee and monthly service fee in order to activate this service. This fee is outlined clearly on our Crystal Report page on our website.  Crystal Report... Read More

if you forgot your Domain Registration Portal credential, you can simply raise a ticket via our Help Desk System. Please kindly provide information, such as yourdomain name,full nameandemail address for verification purposes. If you are unable... Read More

If you still receive an error message after Crystal Report configuration, you need to modify your web.config file to include the following: <runtime> <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1"> <dependentAssembly> ... Read More

Yes. We have supported Crystal Report for VS 2010 (v13).  Read More

You receive this error message because the Crystal Report permission that is assigned to your folder was altered. The permission can be altered if you accidentally reconfigured the folder permission via your control panel. Please kindly contact our... Read More

Yes, our server supports Crystal Report X. In fact, we have the latest Crystal Report for VS 2010 installed on the server and this version supports earlier version of Crystal Report. Read More

Yes, our server supports Crystal Report XI. In fact, we have the latest Crystal Report 2008 installed on the server and this version supports earlier version of Crystal Report. Read More

Yes, our server supports Crystal Report X. In fact, we have the latest Crystal Report for VS 2010 installed on the server and this version supports earlier version of Crystal Report. Read More

Once your Let's Encrypt SSL has expired, you will then try to renew it via our Control Panel. However, occasionally, the server can return an error, making you unable to renew the SSL The solution to this is to put a web.config file in ... Read More

You probably have a website that is pulling a password that is stored in AZURE Key Vault. The code is working fine on your local PC but it would not work after you deploy the application to our server. To resolve this issue, please check the... Read More

Monitoring your server resources is a critical part of server management. This guide will show you how to monitor different resources on your server and identify when it may be time to think about upgrading to get more resources. How to Access... Read More