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How can I publish my website to your server?
Viewed 4722 times since Mon, Apr 30, 2012
You can publish your website to our server in few different ways. 1. Via FTP Download FTP Client such as WSFTP, Cute FTP, FileZilla and SmartFTP. We recommend you to use SmartFTP and you can download it from www.smartftp.com. Fill in all the... Read More
How can I deploy my website with WebDeploy tool?
Viewed 3248 times since Mon, Apr 30, 2012
In order to deploy your website via webDeploy tool, there are several requirements that you need to meet: 1. You need to make sure that the webDeploy tool is installed on your local computer. Please refer to http://www.iis.net/download... Read More
I cannot browse to my site via the IP Address directly. What is wrong?
Viewed 2440 times since Mon, May 7, 2012
If you cannot browse to your site via the IP directly, this is simply because: the IP address assigned to your site is a shared IP address. You can only browse to your site via IP Address if the IP assigned to you is a dedicated IP address (an IP... Read More
Do I need a static IP?
Viewed 2329 times since Mon, May 7, 2012
If your site does not require a Secure Certificate (SSL) and you are not interested with Search Engine Optimization (SEO) Service, you do not need a static IP. If you just want to temporarily preview your site on our server, you do not need a static... Read More
I receive this error message: "Unknown file type (binary data)" when trying to deploy my SQL CE database. What did I do wrong?
Viewed 2203 times since Thu, May 3, 2012
If you receive this error message, please try adding the following line to your web.config file: <identity impersonate="true" userName="XXXXXXXXX" password="XXXXXX" /> This line should be added inside the tag <system.web> </system.web>.... Read More
My website session times out earlier than expected. Why?
Viewed 2179 times since Tue, May 1, 2012
Please be advised that since your site is hosted on a shared server, there are other services on the server that may impact your site session. A bad programming practice (infinite looping, etc), a sudden jump in one of the site's traffic, etc... Read More
How often do you backup my website?
Viewed 2046 times since Tue, May 1, 2012
We do nightly backup of all your website files, databases, emails and DNS information. We send the backup into a separate, remote tape drive. With this mechanism, you can be rest assured that your data remains safe and secure with us. We do, however... Read More
My .CSHTML site is not working. What did I do wrong here?
Viewed 1949 times since Thu, May 3, 2012
In order for your site to render .CSHTML file extension, you always need to make sure you site operates under ASP.NET 4.0 framework. To know how to change your site's ASP.NET version to ASP.NET 4.0, please refer to this article. Read More
How can I deploy my VS LightSwitch project on your server?
Viewed 1809 times since Tue, May 22, 2012
In order for you to deploy your Visual Studio Lightswitch project, you must organize a WebDeploy facility with us. Please refer to this article for more information. Read More
Common reasons why your application pool may unexpectedly recycle
Viewed 1782 times since Tue, May 15, 2012
If your application crashes, hangs and deadlocks it will cause/require the application pool to recycle in order to be resolved, but sometimes your application pool inexplicably recycles for no obvious reason. This is usually a configuration issue... Read More
I cannot find any article on this Knowledge Base that can solve my issues. What should I do?
Viewed 1607 times since Mon, Apr 30, 2012
If, for any reasons, you are unable to find any article that can help you to resolve your issues, you can always raise a ticket via our Help Desk System. When creating a ticket, please make sure you address all your issues clearly and properly. If... Read More
I cannot login to my Domain Registration Portal. What should I do?
Viewed 1562 times since Mon, May 7, 2012
if you forgot your Domain Registration Portal credential, you can simply raise a ticket via our Help Desk System. Please kindly provide information, such as yourdomain name,full nameandemail address for verification purposes. If you are unable... Read More
How can I activate my Crystal Report?
Viewed 1535 times since Tue, May 1, 2012
As Crystal Report requires further customization and configuration, there is a one-time setup fee and monthly service fee in order to activate this service. This fee is outlined clearly on our Crystal Report page on our website.  Crystal Report... Read More
You informed me that my Crystal Report has been configured, why do I still receive an error message?
Viewed 1352 times since Tue, May 1, 2012
If you still receive an error message after Crystal Report configuration, you need to modify your web.config file to include the following: <runtime> <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1"> <dependentAssembly> ... Read More
Have you supported Crystal Report for VS 2010 (v13)?
Viewed 1279 times since Tue, May 1, 2012
Yes. We have supported Crystal Report for VS 2010 (v13).  Read More
Why do I receive "Server Unavailable" message after Crystal Report configuration?
Viewed 1273 times since Tue, May 1, 2012
You receive this error message because the Crystal Report permission that is assigned to your folder was altered. The permission can be altered if you accidentally reconfigured the folder permission via your control panel. Please kindly contact our... Read More
I forgot my Help Desk Account password. What should I do?
Viewed 1269 times since Mon, May 7, 2012
if you forgot your Help Desk Account credential, you can simply raise a question to our Sales Department. Please kindly provide information, such as your domain name, full name and email address for verification purposes. If you are unable to provide... Read More
Will my Crystal Report XI (Crystal Report 11) work on your server?
Viewed 1222 times since Tue, May 1, 2012
Yes, our server supports Crystal Report XI. In fact, we have the latest Crystal Report 2008 installed on the server and this version supports earlier version of Crystal Report. Read More
Will my Crystal Report IX (Crystal Report 9) work on your server?
Viewed 1187 times since Tue, May 1, 2012
Yes, our server supports Crystal Report X. In fact, we have the latest Crystal Report for VS 2010 installed on the server and this version supports earlier version of Crystal Report. Read More
Will my Crystal Report X (Crystal Report 10) work on your server?
Viewed 1100 times since Tue, May 1, 2012
Yes, our server supports Crystal Report X. In fact, we have the latest Crystal Report for VS 2010 installed on the server and this version supports earlier version of Crystal Report. Read More