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How can I set my own default page on my Control Panel?
Viewed 3876 times since Sun, May 27, 2012
If you have your own default page (such as home.aspx, root.aspx, or whatever.aspx), you must always make sure you set it on your Control Panel. Otherwise, our Control Panel will always treat index.html as the default document of your site and you... Read More
How can I change the ASP.NET version on my Control Panel?
Viewed 3330 times since Wed, May 2, 2012
 In order to change the ASP.NET version on our Control Panel, please follow the guidelines below: 1. Please login to your Control Panel 2. Please click on the "Domain" and please click your domain 3. Please click on the "Web Hosting Settings"... Read More
How to Setup Full Permission in Plesk 11 and above?
Viewed 2347 times since Tue, Jun 10, 2014
Steps by steps to grant full permission in Plesk 11 and Plesk 12: 1. Login to your CP 2. Go to Websites & Domains 3. Find Virtual Directories option 4. Click Directories Access Permission 5. Please kindly grant full permission on... Read More
How can I enable ASP.NET MVC framework on your Control Panel?
Viewed 2171 times since Wed, May 2, 2012
Please be advised that ASP.NET MVC has been installed directly on all our servers. This means that this framework has been enabled by default on our Control Panel. You will not see any option to enable ASP.NET MVC framework on our Control Panel. Read More
How to Setup Full Permission in Plesk 9.5?
Viewed 2130 times since Tue, Jun 10, 2014
Steps by steps to grant full permission in Plesk 9.5: 1. Login to your Control Panel 2. Click on your domain name 3. Find File Manager option on your Control Panel 4. Go inside your httpdocs folder 5. Go to the folder that you want... Read More
How can I change my FTP password on my Control Panel?
Viewed 2098 times since Wed, May 2, 2012
You can certainly change your FTP password via our Control Panel. Please follow the guidelines below: 1. Please login to your Control Panel 2. Please click on the "Domain" and please click your domain 3. Please click on the "Web Hosting Settings"... Read More
How can I enable ASP.NET 3.5 on your Control Panel?
Viewed 2086 times since Wed, May 2, 2012
Please be advised that ASP.NET 3.5 is just a superset of ASP.NET 2.0. Therefore, by adjusting your ASP.NET version to ASP.NET 2.0 via our Control Panel, you can make use of ASP.NET 3.5 directly. To know how you can adjust the ASP.NET version, please... Read More
I can access my Control Panel, but I cannot login...
Viewed 1833 times since Wed, May 2, 2012
If you believe you have entered the correct credentials, but you still unable to access the Control Panel, you need to identify the issue. If you entered the correct credentials and hit the "Login" button. After waiting for a while, the Plesk Panel... Read More
What sort of Control Panel system are you using?
Viewed 1640 times since Wed, May 2, 2012
We use PLESK Control Panel on all our Windows Server. For details about this product, you can visit: http://www.parallels.com/products/plesk/ Read More
Can I setup a Scheduled Task on my Control Panel?
Viewed 1557 times since Wed, May 2, 2012
Unfortunately, you cannot setup your own scheduled task directly via our Control Panel. However, we do permit a scheduled task to be executed on our environment. Since scheduled task is also one of the addons, you need to purchase it first via our... Read More
Can I change my Control Panel username?
Viewed 1547 times since Wed, May 2, 2012
Please be advised that your username is associated to many things on our system, such as database, email, domain, FTP, etc. Due to its complexity, we cannot change the username without a complete Control Panel reload. If you like to reload the... Read More
How can I access my Control Panel with HTTPS protocol?
Viewed 1529 times since Wed, May 2, 2012
Obviously, you can access your Control Panel, either via HTTP or HTTPS secure protocol.  In order to access your Control Panel via HTTPS protocol, you need to specify port 8443 on your URL HTTPS address. Since our Control Panel Certificate is... Read More
I cannot login to my Control Panel. What should I do?
Viewed 1520 times since Wed, May 2, 2012
If you cannot login to your Control Panel, there are few things you need to check: 1. Have you made sure you entered the correct credentials? If you forget your Control Panel credentials, you need to raise a new ticket via our Help Desk System and... Read More
Can I setup a Cron Job on my Control Panel?
Viewed 1502 times since Wed, May 2, 2012
Cron Job is considered a "Scheduled Task" on our Windows environment. We will treat the cron job the same with a scheduled task and therefore, the discussion below is pertaining a scheduled task request. Unfortunately, you cannot setup your own... Read More
Can you organize a non-English Control Panel for me?
Viewed 1454 times since Wed, May 2, 2012
Yes. We can organize a non-English Control Panel version for you. Please just advise us your preferred language and we will install the language plugin for you. Additional fee applies for installing the plugins. Read More
Can I change the default logo of my Control Panel?
Viewed 1180 times since Wed, May 2, 2012
Unfortunately, you cannot change the appearance of our Control Panel. Our Control Panel is anonymous and no one can actually tell the owner of the Control Panel. This is good as your clients may not and never know that you are reselling our service. ... Read More
Why can’t I see or select ASP.NET 4.6.1 on my Control Panel?
Viewed 819 times since Wed, Feb 17, 2016
This is simply because of the fact that ASP.NET 4.6.1 is a superset to the previous ASP.NET 4.5 alone and hence, you cannot see or select it from our Control Panel. Even though you cannot see or select it, we can always ensure that our server has... Read More
Why can’t I see or select ASP.NET 4.6 on my Control Panel?
Viewed 746 times since Wed, Feb 17, 2016
This is simply because of the fact that ASP.NET 4.6 is a superset to the previous ASP.NET 4.5 alone and hence, you cannot see or select it from our Control Panel. Even though you cannot see or select it, we can always ensure that our server has... Read More
Why can’t I see or select ASP.NET 4.5.1 on my Control Panel?
Viewed 710 times since Wed, Feb 17, 2016
This is simply because of the fact that ASP.NET 4.5.1 is a superset to the previous ASP.NET 4.5 alone and hence, you cannot see or select it from our Control Panel. Even though you cannot see or select it, we can always ensure that our server has... Read More