I receive this error message: "Failed to retrieve directory listing". What should I do?

1. Open Filezilla

2. Make sure you have input the RIGHT host, username, password, and port.

3. Go to Edit —> Settings

4. Click on connection —-> FTP —-> then choose ACTIVE

5. Click on Connection —-> FTP —-> Active Mode: Select "Ask your operating system for the external IP address”

6. Click on Connection —-> FTP —-> Passive Mode: Choose Fall Back to Active Mode

7. The last step —-> click OK

If you still cannot FTP after the above changes, you may need to check your local firewall and make sure port 21 (port FTP) is not blocked. Please consider adding a new rule on your local firewall.

If the problem still persists, please raise a ticket via our Help Desk System to our Support Team.