Category Articles RSS Feed
How do I cancel my account?
Viewed 2809 times since Tue, May 1, 2012
You can cancel your account at any time. However, you always need to make sure you cancel the account 7 days prior to the expiration date of your hosting service. Failure to notify us within the specified time frame will result in an automatic, non... Read More
You mentioned that the domain transfer is free, but I was asked to pay
Viewed 2518 times since Mon, Apr 30, 2012
We do not charge anything on domain transfer. What happens here is that when you transfer your domain name from your current domain registrar to us, your domain name will be automatically renewed for a year (regardless of whether your domain has... Read More
What happens if I request cancellation within 30 days of my account activation?
Viewed 1792 times since Tue, May 1, 2012
We offer 30 days money back guarantee and you will receive a complete refund minus one-time account setup fee. The refund will only be provided if you cancel the service within the first 30-day from your registration date. If you cancel the... Read More
How can I upgrade my hosting plan?
Viewed 1747 times since Mon, May 7, 2012
To upgrade your hosting plan, please simply proceed to our Help Desk System -> Upgrade Plan and please select your desired hosting plan. You will be asked to pay in full for the new selected hosting plan. The pro-rated refund of the previous unused... Read More
How can I downgrade my hosting plan?
Viewed 1607 times since Mon, May 7, 2012
To downgrade your hosting plan, please simply proceed to ourHelp Desk System-> Upgrade Plan and please select your desired hosting plan. You will be asked to pay in full for the new selected hosting plan. Please be advised that we do not provide... Read More
What happens if I cancel my prepaid account before the time?
Viewed 1585 times since Tue, May 1, 2012
If you cancel your service after the 30-days grace period, you will not be entitled to any refund. Please kindly see our Terms and Conditions for further details. Read More
Is there anything I should do prior to requesting an account cancellation?
Viewed 1429 times since Tue, May 1, 2012
After your account is cancelled, we will delete all web site files and emails from our system. We recommend that you download your entire web site and download all your email off of our mail servers prior to requesting an account... Read More