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How to Deploy and host .Net Core 2 and Angular 6 app

Normally, you will have two separate projects, i.e. one for .NET Core Web API 2.0 and the other one is Angular 6. On our Windows environment, you will find a root folder called httpdocs. Problem: If you simply deploy the...

My application pool stops working. What is wrong with my site?

Sometimes, you will notice that your website's application pool is halted automatically by the IIS. If this happens, there are few causes: 1. Something is not right with your website's coding. For the details of the error message, you can...

Do you support ASP.NET 5?

Up until this article is written, the ASP.NET 5 is not fully released by Microsoft yet. However, we have supported ASP.NET 5 RC version on just some of our servers. Customers who wish to use this .NET framework is required to make a backup of...

My website session expires earlier than what I expect. What is wrong here?

If you register any of our shared hosting plans, your account will be activated on a shared server. A shared server is a server that is used and shared among clients. This means that your websites will be located on the same server with several...

How to solve ReportViewer error message: "An error has occurred during report processing. Input string was not in a correct format"

When running ReportViewer on Windows Server 2008, you may face this error message: "An error has occurred during report processing. Input string was not in a correct format". Oddly, the same ReportViewer is working fine on your local PC. So, what...

My Crystal Report does not work.

If your crystal report site does not work on our server, please kindly follow the guidelines below: 1. Crystal Report is an addon service and this is a separate service that you need to purchase on top of your current hosting plan. To purchase this...

How can I deploy my ASP.NET project with WebDeploy facility via Visual Studio 2010 tool?

In order to deploy with WebDeploy facility via Visual Studio 2010 tool, you need to have the WebDeploy facility enabled. Please contact our Support Team via Help Desk System. One-time WebDeploy setup fee applies here. Once the WebDeploy facility is...

Common reasons why your application pool may unexpectedly recycle

If your application crashes, hangs and deadlocks it will cause/require the application pool to recycle in order to be resolved, but sometimes your application pool inexplicably recycles for no obvious reason. This is usually a configuration issue...

How can I publish my website to your server?

You can publish your website to our server in few different ways. 1. Via FTP Download FTP Client such as WSFTP, Cute FTP, FileZilla and SmartFTP. We recommend you to use SmartFTP and you can download it from www.smartftp.com. Fill in all the...

I forgot my Help Desk Account password. What should I do?

if you forgot your Help Desk Account credential, you can simply raise a question to our Sales Department. Please kindly provide information, such as your domain name, full name and email address for verification purposes. If you are unable to provide...

How can I deploy my website with WebDeploy tool?

In order to deploy your website via webDeploy tool, there are several requirements that you need to meet: 1. You need to make sure that the webDeploy tool is installed on your local computer. Please refer to http://www.iis.net/download...

My website session times out earlier than expected. Why?

Please be advised that since your site is hosted on a shared server, there are other services on the server that may impact your site session. A bad programming practice (infinite looping, etc), a sudden jump in one of the site's traffic, etc...

Do I need a static IP?

If your site does not require a Secure Certificate (SSL) and you are not interested with Search Engine Optimization (SEO) Service, you do not need a static IP. If you just want to temporarily preview your site on our server, you do not need a static...

How often do you backup my website?

We do nightly backup of all your website files, databases, emails and DNS information. We send the backup into a separate, remote tape drive. With this mechanism, you can be rest assured that your data remains safe and secure with us. We do, however...

I cannot browse to my site via the IP Address directly. What is wrong?

If you cannot browse to your site via the IP directly, this is simply because: the IP address assigned to your site is a shared IP address. You can only browse to your site via IP Address if the IP assigned to you is a dedicated IP address (an IP...

I receive this error message: "Unknown file type (binary data)" when trying to deploy my SQL CE database. What did I do wrong?

If you receive this error message, please try adding the following line to your web.config file: This line should be added inside the tag ....

I cannot find any article on this Knowledge Base that can solve my issues. What should I do?

If, for any reasons, you are unable to find any article that can help you to resolve your issues, you can always raise a ticket via our Help Desk System. When creating a ticket, please make sure you address all your issues clearly and properly. If...

My .CSHTML site is not working. What did I do wrong here?

In order for your site to render .CSHTML file extension, you always need to make sure you site operates under ASP.NET 4.0 framework. To know how to change your site's ASP.NET version to ASP.NET 4.0, please refer to this article.

How can I deploy my VS LightSwitch project on your server?

In order for you to deploy your Visual Studio Lightswitch project, you must organize a WebDeploy facility with us. Please refer to this article for more information.

How can I activate my Crystal Report?

As Crystal Report requires further customization and configuration, there is a one-time setup fee and monthly service fee in order to activate this service. This fee is outlined clearly on our Crystal Report page on our website. Crystal Report...

I cannot login to my Domain Registration Portal. What should I do?

if you forgot your Domain Registration Portal credential, you can simply raise a ticket via our Help Desk System. Please kindly provide information, such as yourdomain name,full nameandemail address for verification purposes. If you are unable...

You informed me that my Crystal Report has been configured, why do I still receive an error message?

If you still receive an error message after Crystal Report configuration, you need to modify your web.config file to include the following: ...

Have you supported Crystal Report for VS 2010 (v13)?

Yes. We have supported Crystal Report for VS 2010 (v13).

Why do I receive "Server Unavailable" message after Crystal Report configuration?

You receive this error message because the Crystal Report permission that is assigned to your folder was altered. The permission can be altered if you accidentally reconfigured the folder permission via your control panel. Please kindly contact our...

Will my Crystal Report XI (Crystal Report 11) work on your server?

Yes, our server supports Crystal Report XI. In fact, we have the latest Crystal Report 2008 installed on the server and this version supports earlier version of Crystal Report.

Will my Crystal Report IX (Crystal Report 9) work on your server?

Yes, our server supports Crystal Report X. In fact, we have the latest Crystal Report for VS 2010 installed on the server and this version supports earlier version of Crystal Report.

Will my Crystal Report X (Crystal Report 10) work on your server?

Yes, our server supports Crystal Report X. In fact, we have the latest Crystal Report for VS 2010 installed on the server and this version supports earlier version of Crystal Report.

I am unable to renew my Let`s Encrypt SSL

Once your Let's Encrypt SSL has expired, you will then try to renew it via our Control Panel. However, occasionally, the server can return an error, making you unable to renew the SSL The solution to this is to put a web.config file in ...

About Azure Key Vault

You probably have a website that is pulling a password that is stored in AZURE Key Vault. The code is working fine on your local PC but it would not work after you deploy the application to our server. To resolve this issue, please check the...

Monitoring Tools For Windows

Monitoring your server resources is a critical part of server management. This guide will show you how to monitor different resources on your server and identify when it may be time to think about upgrading to get more resources. How to Access the...