Category Articles 
What happens if I do not renew my addon on time?
Viewed 2707 times since Tue, May 1, 2012
If, for any reasons, you fail to renew your expired addon on time, we will send you 3 (three) notices to inform you that your addon has expired. You are given an opportunity to renew the addon and if you fail to renew it after the third notice, we... Read More
How do I order addon for my service?
Viewed 2262 times since Tue, May 1, 2012
Add-ons can be ordered at any time through our Help Desk System -> Purchase Addon. Please note that you can only order an addon if your hosting account is activated. Read More
Can I pay monthly for add-ons?
Viewed 2161 times since Tue, May 1, 2012
No. The minimum payment for addon is per 3 (three) months. You can choose to pay either Quarterly, Half-Yearly and Yearly and sometimes, there will be a once-off setup fee, depending on the addon that you choose Read More
How do you charge for add-ons when I order them?
Viewed 2119 times since Tue, May 1, 2012
Addons can be ordered at any time. The total cost of the addon will depend on the type of addon and the billing term that you choose. Your addon will be automatically renewed once it is expired, unless you specify not to renew it. Read More
How do I cancel an add-on service?
Viewed 2110 times since Tue, May 1, 2012
You can cancel an add-on service at anytime. Please log into your PayPal portal and you can cancel the addon directly. Please note that for addon service, there will be no refund of unused hosting period for that addon Please be advised... Read More